General

Q: How can I tell if my computer has a virus?

The following are symptoms of an infected computer:

You continuously get pop-ups on your screen.
The computer runs slower than normal.
You type in a particular website but the computer takes you to another site.
You get warnings from your anti-virus software letting you know that a virus has been detected.

The following are some solutions that can help if you experience these problems:

Check your anti-virus software and make sure it hasn't expired and is up to date.
If you are using Windows/PC, you can download Windows Defender free from Microsoft.com. This is an anti-spyware program, which can be added in addition to anti-virus software.
Check with your internet provider to see if they are having connection problems in your area.

Q: How do I assess student progress in the interactive software?

There are three ways to assess students' progress in the computer software:

Go to www.behrmanhouse.com and click the Assement button at the bottom left of the home screen. Click on the icon for the software your class is using. Type your class's unique serial number into the field labeled "Enter a serial number to assess your class." You'll be taken to a page showing all of your students' results.
After students have completed all the activities in a lesson, they will have the option of printing out a lesson summary.
For Alef Bet Quest and Kol Yisrael, students can e-mail the lesson summary directly to the teacher. After students complete each lesson, an email option will appear and they can type in their teacher's email address. Teachers may wish to set up a seperate e-mail account to receive this information.

Q: How long will it take for my order to arrive?

For U.S. orders please allow 1-6 business days to receive your order. Please call for exact timing.
International transit times vary depending on the destination. Allow 1-3 weeks to receive international orders when using standard international shipping methods (longer using a slower method, such as M-Bag). Express shipping is available for international orders. Please contact customersupport@behrmanhouse.com for those costs.

Q: Do you ship to Canada?

Yes. Standard Canadian UPS shipping rates apply. Canadian orders also have the option to ship materials using United States Postal Service. Keep in mind, orders shipped with USPS cannot be tracked, nor are they insured. Orders that are shipped to Canada are subject to separate tariffs, duties, brokerage fees, and/or taxes upon delivery.

You can send an email of your complete order to customersupport@behrmanhouse.com for a shipping quote. Be sure to include the complete shipping and billing address. We will calculate the cost and contact you upon receiving the request.

Q: How do I return an item?

We will only accept the return of books that have not been used (torn, stained, or stickered), and sealed merchandise that is unopened. Returns made within one year from the date of purchase will receive 100% credit. Please allow up to 3 weeks to see the credit reflected on your account.

To return merchandise please include one of the following documents with the package:

A copy of the packing list or invoice that came with the order
An itemized list of titles and quantities of the books returned on school letterhead
The full name and street address of the institution or individual returning the items along with an itemized list of the materials being returned

Please address all returns to:
Behrman House
ATTN: Returns
11 Edison Place
Springfield, NJ 07081

We recommend using a mail service that provides package tracking so you can be sure your package arrives at our offices.

Q: What will it cost to ship my order?

Shipping costs depend on the total weight of the items purchased and the distance the order has to travel to reach its destination. To calculate shipping costs after you have completed shopping click on Secure Checkout to begin the checkout process. Once your shipping information is entered you will be presented with your shipping options along with the cost for each option.
You can also send an email of your complete order to customersupport@behrmanhouse.com. Be sure to include the complete shipping and billing address. We will calculate the cost and contact you upon receiving your request.

Overnight Shipping

We can ship your order overnight with UPS or FedEx. The cost for the expedited shipping will be added to your order. For these rates please contact customer support at 800-221-2755 or customersupport@behrmanhouse.com.