Kol Yisrael--Questions and Tech Support

I use a public computer and cannot download. My school TBI of Port Washington is using Kol Yisrael for the first time. My class will be using 2. Is there a guide, what do I do, how do I proceed?

Did you know that you can download the software for Kol Yisrael right to your computer? We have made this feature available for both PC and Mac users! Simply follow this link: http://www.behrmanhouse.com/downloading-kol-yisrael

Are you using Kol Yisrael 1 with the new Mac OSX Lion software? Follow this link to download a compatible version of Kol Yisrael 1: http://db.tt/32vOGGXY

Please note that Kol Yisrael is up and functional! If you are experiencing any issues, please be sure to take a look at some frequently asked questions: http://www.behrmanhouse.com/faq.

You can always contact us for immediate assistance by emailing us at customersupport@behrmanhouse.com or calling us (1-800-221-2755).

We want to assure you that we continue to work closely with our service provider to increase the capacity of the servers that host our Alef Bet Quest and Kol Yisrael digital applications so that these materials work as they should for you.

The popularity of the materials, coupled with the larger number of teachers and students trying to access the site at the same time during the very beginning days of the school year, has been more than the existing hardware could manage effectively.

Right now we are working to move Alef Bet Quest to a new server, and to test it. This has taken much longer than we or the service provider anticipated. We apologize for the temporary shutdown of the site earlier in the week, for any slowness you may experience right now, and for any difficulty you may be having in getting logged in to the site as we solve these technical challenges. We know this has come at a crucial time in the school year. Our goal is to rectify the situation and make the site better as quickly as possible.

We will provide you with further updates as we have them, and we thank you for your continued patience.

If you are trying to create a Kol Yisrael account and the program is not recognizing your serial number, call Behrman House customer support at 973-379-7200.

If Kol Yisrael is not connecting, or if it freezes, your computer's FIREWALL may be interfering withthe Hebrew software. You can type firewall into the search bar at the top of this page to see how to fix this common problem.

If Kol Yisrael is not connecting, or if it freezes, your computer's FIREWALL may be interfering withthe Hebrew software. You can type firewall into the search bar at the top of this page to see how to fix this common problem.